Jacksonville, FL (ContentDesk) November 8, 2005 — Confluency Solutions announced today the availability of their cFluent Claim Manager to help independent insurance agents manage and monitor auto and home insurance claims. The cFluent Claim Manager is a web based tool that tracks key claim process components automatically and keeps insurance claimants updated via a web interface and automated emails.

Solutions developed the tool because independent agents are often excluded from the claim process or dont have the time to stay involved. Customer retention and referral rates are directly related to claim satisfaction, explained Kevin McDonald, president of Confluency Solutions. He added, There are four components to insurance claim satisfaction; the cFluent Claim Manager directly addresses two of those and indirectly will improve performance in the remaining areas.

The hosted solution includes a sophisticated database that allows insurance agents to get a variety of reports to improve future insurance claimant experiences and provide concrete reasons for non-customers to do business with them. If you are trying to brand your agency in terms of claim experience saying, 97% of our customers are very satisfied with their experience is far more powerful than saying our insurance agency believes in providing superior claim service, McDonald continued.

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