ContentDesk) December 20, 2005 — FIRM (OSE:FIRM), the world’s leading software provider for Market Research and Enterprise Insight Management, today announced that client since 2002, Egg has renewed their Confirmit license agreement with FIRM. Egg utilizes Confirmit throughout several areas of their operations including product development, market research, customer satisfaction measurement and call center quality assurance.”Egg has been using Confirmit for 3 years, managing customer experience across a range of products and touch points.

Mark Pearson, Head of Consumer Insight at Egg.Commenting on a recent product development and launch where Confirmit was an integral part of the project, Mark Pearson explained, “We didn’t have 12 months to research and refine a new product idea. We had 5 weeks to take a concept to market.

Egg - Confirmit delivered.”Egg was founded six years ago and has established itself as one of the worlds largest online banks with approximately 3.7m customers acquired since launch and products that include credit cards, savings accounts, loans, mortgages and insurance.The agreement with Egg includes Confirmit ASP software license for the upcoming 12 months.About FIRMFuture Information Research Management (FIRM) is the world’s software provider for Market Research (MR) and Enterprise Insight Management (EIM).

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